In a broad industry like information technology (IT), it should come as no surprise that several types of IT services are available to companies looking for comprehensive support. With large amounts of online material explaining how small and medium-sized businesses (SMBs) can benefit from information technology support, it can be confusing to determine the exact types of IT support available.
Technology companies, like managed service providers (MSPs), enhance SMBs’ IT infrastructures for optimal network performance. But before you go about choosing an IT support consultant, you must be aware of the types of IT services out there.
5 types of IT services an information technology support provider can offer
From cybersecurity solutions to database software for centralizing information, SMBs are no strangers to investing in IT solutions. SMBs spend between $10,000 and $49,000 on technology each year. Implementing a new digital tool into your company is an exciting time, and when you have the added benefit of an IT support consultant to help you with your new technology, it is a great combination.
The types of IT services a support provider can offer you include:
1. Managed IT support
Small businesses and medium-sized companies who have spent any time in the IT world are sure to have heard of managed IT services. Managed IT services are a type of ongoing technical support provided by MSPs. Managed IT lets you take advantage of high-quality information technology support at cost-effective prices.
MSP services include:
- Technical consulting: Advisory services covering everything from hardware recommendations to software sourcing.
- Cybersecurity: Proactive system monitoring. MSPs can also assist you with security measures such as mobile device management, data backup services, etc.
- Cloud services: Help you leverage cloud solutions for scalable data storage and streamlined processes.
- IT support: Reliable information technology support services and solutions for all areas of your IT infrastructure.
A managed IT support consultant can monitor, manage, and maintain your network 24/7. Managed services intend to empower organizations to pass the stress and responsibility of IT management to a company specializing in business longevity due to technology.
2. Break/fix support
Break/fix support involves a technician visiting your business to assess your operating systems before devising solutions to fix any identifiable problems.
Break/fix support follows a per-hour payment model with additional costs attributed to spare parts and equipment (when necessary). Unlike other forms of technical support, break/fix services can be thought of as “one and done” measures—technicians do not offer ongoing support or a contract.
Break/fix is typically used by companies not interested in committing to a long-term arrangement or whose problems do not cause significant damage to organizational processes.
3. Co-managed IT support
One of the more exclusive types of IT services, co-managed IT support consists of outsourcing parts of a business’s IT maintenance to an MSP while an in-house IT team manages other projects. Co-managed IT support is a way for companies to delegate specific IT tasks to an MSP while still retaining complete control over the other aspects of their IT infrastructure.
This type of information technology support is especially useful for filling in potential skills gaps or for beefing up your organization’s IT team when workloads intensify.
4. Software support services
Supportive services that are dedicated to specific software applications, software support services are one of the lesser-known types of IT services companies can attain. Software support services can involve everything from troubleshooting to installations and program updates.
For example, organizations interested in acquiring the cloud-based software, Microsoft 365, to streamline their procedures can seek out an IT support consultant certified in administering and maintaining Microsoft 365.
5. Hardware support
Hardware support is an information technology support service that oversees each piece of physical infrastructure that makes up a company’s IT network. Hardware support aims to ensure all hardware is working correctly and can support critical organizational procedures at all times.
Hardware support is a valuable service for SMBs in the midst of scaling up. It provides companies with an experienced support provider who can ensure all physical devices are optimized for present and future use. An IT support consultant skilled in hardware support can properly handle your hardware—a necessity when replacing legacy tools with modern solutions while ensuring correct data management.
How to choose an IT support service
The criteria you use to select an information technology support service will be unique to your business. However, there are some considerations all companies need to be aware of when deciding which service is best for them.
These are:
- Budget: Does your business have enough money to invest safely in a service?
- Network security: How will the service affect your systems and data?
- Certifications: Is the provider qualified? Have they undertaken certificate programs for their service, and do they carry proof of their participation?
- Business goals: How will the service help you achieve your goals?
- Scale of support: How much help do you need? Is it a one-off situation, or are you interested in ongoing services?
- Written agreement: Will you be able to refer to a written contract outlining the service's terms?
Information technology support from LA's leading MSP
IT support services are a vital investment for any SMB, and with the right provider as your partner, your organization will flourish with the latest technologies and digital best practices.
The IT support services at Everconnect are conducted by IT professionals with incomparable expertise in network services and all areas of IT infrastructure management. Reach out to Everconnect’s support specialists today to solve your technical problems, satisfy organizational objectives, and optimize your technology for the road ahead.
