Businesses must operate at peak performance to satisfy customer demands. Investing in managed technology services can reduce technical overhead, optimize IT solutions, and ensure they always work efficiently.
Managed IT services offer business owners comprehensive expertise in all aspects of IT. With a managed service provider at your disposal, your business can take advantage of the benefits of managed IT services.
What are managed IT services?
Managed IT services are technical support services that a managed service provider (MSP) offers. MSPs monitor and manage a company’s IT infrastructure and systems.
MSPs conduct their business according to a service level agreement (SLA). These contracts detail the MSP’s role in IT management and maintenance. They also specify the MSP’s and client’s responsibilities throughout the partnership and the consequences of breaking the SLA.
Managed services can include (but are not restricted to):
- Software and hardware support: Covers installations, maintenance, and management of SMB IT solutions such as Microsoft 365.
- IT consulting: Offers small businesses and medium-sized companies advice relating to technology and its role in business.
- Cybersecurity: Protects your IT infrastructure with remote monitoring, data security solutions, and more.
- Cloud services: Assists SMBs in taking advantage of cloud technology.
There is no room for debate regarding the functionality of SMB IT solutions and hardware. Business and technology are intermingling more than ever before. Global IT spending is projected to hit $4.4 trillion in 2022, a 4% increase from 2021. An MSP’s managed technology services can help you focus on your core business competencies while awarding you with the other benefits of managed IT services.
5 benefits of managed IT services for SMBs
SMB IT solutions help businesses grow by providing them with tools to streamline operations and cultivate staff engagement. However, technology management can be time-consuming, so it’s best to outsource it to a third party.
The benefits of managed IT services speak for themselves. They are:
1. Increased cost savings
Installing and maintaining a reliable IT infrastructure can be costly if not done correctly. Network downtime can stop organizations in their tracks, costing businesses $5600 per minute. On top of that, when business owners are forced to set aside their responsibilities to source new technical tools or fix an issue, the productivity of their staff and business processes will be affected.
With managed technology services, SMBs can offload IT management onto experts who can provide various cost-saving services, from network monitoring to timely software updates.
2. Upgraded cybersecurity
The cyberworld is plagued by a constant stream of malicious actors determined to exploit SMBs. From ransomware to data breaches, cybercriminals are constantly looking for ways to make a quick buck at the expense of your business and its reputation. Protecting your company from cyber threats is a full-time job; when you factor in your day-to-day processes and team projects, it can be challenging to keep up.
MSPs supply organizations with cybersecurity specialists. They can use their expertise to help businesses upgrade their digital defenses, comply with regulations, and provide long-term security support. MSPs offer various cybersecurity services, including incident response, cybersecurity strategy planning, penetration testing, and more. With an MSP as your cybersecurity partner, you and your staff can feel confident knowing you have a point of contact for all your digital safety needs.
3. Enhanced scalability
Organizational growth can be attributed to several factors, with the reliability and relevancy of technology being one of them. When a business is growing, it needs to be able to scale its technical infrastructure to accommodate its expansion. This can include researching and sourcing new digital tools, migrating data to the cloud, and identifying existing technical frameworks’ weaknesses before implementing solutions to fix them.
Managed technology services offer SMB IT solutions that are relevant to their clients and optimized for business expansion. MSPs can also lend a supporting hand to companies as they undergo growth initiatives, ensuring that technology solutions are incorporated correctly and functioning efficiently.
4. Freedom to prioritize your business goals
Outsourcing IT maintenance is one of the core benefits of managed IT services. While it is possible for in-house IT teams to fill the role an MSP offers, this can force your employees to take on small, repetitive tasks when they could be working on projects that shape your company’s services and culture.
MSPs can help you focus on your core business goals by taking over the day-to-day IT tasks that distract your team from their primary objectives. This allows you to prioritize the development of new products and services, as well as initiatives that improve your customer experience.
5. Boosts productivity
The longer it takes your team to carry out tasks, the longer your response time to customers becomes. Too long a response time can result in frustrated customers and strike a blow against your company’s reputation. To overcome this, your business needs to leverage SMB IT solutions that can streamline operations and support your employees in their work.
Another of the main benefits of managed IT services, MSPs can help your employees be more productive by maintaining and enhancing technical efficiency 24/7/365. MSPs can work with any business to study their values and operations before providing the technology they need to operate reliably and with high-performance levels.
Managed technology services for SMBs throughout the US
The business world is becoming increasingly dependent on technology, and SMBs are no exception. The need for cost-effective IT solutions is a major priority for companies, and MSPs are ready to help.
The managed IT services at Everconnect are customized to suit your business’s specific requirements. Talk to the IT experts at Everconnect today for an MSP that will do right by your company and support you with all the benefits of managed IT services.